Insurance Administrator

Insurance Administrator

Are you looking for a position where you make a difference in our communities? At the Municipal Insurance Association of British Columbia (MIABC) we invest in the communities of British Columbia, so that they can invest in themselves. Each day, through every piece of advice shared, every outreach program offered, and every insurance policy written, our organization proudly declares that what makes each community unique is worthwhile, empowering the communities at the very heart of our province and the people who are the heart of those communities.

The MIABC is looking for an energetic and organized Claims Administrator to join our Claims and Legal team. The MIABC is a member-owned non-profit insurance reciprocal that provides liability coverage to over 168 local governments in British Columbia, and property and ancillary coverage to over half of our members. 

Job Summary:           

Provides administrative support to the Claims and Legal department, ensuring claims and related documentation are processed accurately and efficiently.  Assists claims examiners and management with file administration, data entry, document handling, and coordination with stakeholders.

Job Duties:

• Maintain accurate and well‑organized insurance records, including policy documentation, renewal lists, and document archives.
• Ensure data integrity across insurance files, systems, and records, and support consistent documentation standards.
• Enter, update, and maintain member information in HubSpot, OMS, and related systems.
• Manage HubSpot tasks, ticket assignment, workflow tracking, and data cleanup.
• Maintain and update the Statement of Values (SOV) master lists and other core insurance data used for underwriting and renewals.
• Coordinate and monitor certificate of insurance requests.
• Coordinate inquiries received regarding the Event Policy Portal, including responses to general public inquiries.
• Support broker staff with the preparation of presentations, proposals, and related materials.
• Provide administrative support for the organization’s risk management programs.
• Contribute to document management initiatives, including ongoing M‑Files projects.
• Assist with coordination, documentation, and administrative support for risk management initiatives and events, including the Risk Management Conference.
• Provide non‑transactional administrative support for payables processing and related documentation.
• Support office pooled reception duties including answering the phone and door, and processing mail and deliveries on a rotating basis.
• Contribute to special projects and process improvements that support the effectiveness of Insurance Services operations.

Position Requirements/Qualifications:

• Minimum 2 years of experience in an administrative, operations, or customer service role; experience in insurance or professional services is preferred.
• Level 1 Insurance License an asset.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Excellent attention to detail and accuracy in data entry, document handling, and record-keeping.
• Strong written and verbal communication skills; able to interact professionally with internal teams, members, and the public.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable working independently and collaboratively in a team environment. Analytical, detail oriented and organized.
• Expertise with Microsoft Office 365 programs (Outlook, Word, Excel and PowerPoint). Familiarity with CRM systems (HubSpot) and document management platforms (M-Files) an asset.

Our commitment to you

The MIABC believes in a culture rooted in collaboration and growth.  Our team is enthusiastic, innovative, diverse, and driven to enrich the lives of our members and each other. We promise to support you and provide you with meaningful challenges and opportunities to shine. From competitive salaries, benefit packages and professional development opportunities, to work life balance with flex days and flexible working opportunities, we offer our teammates a working environment in which they feel supported, encouraged and empowered to take risks and share their perspectives openly and freely. 

Our Commitment to Diversity, Equity, and Inclusion:

Equality is entrenched in the MIABC’s values and guiding principles. We celebrate, empower, and support the unique differences our staff, board and members bring to our organization. We strive to be a workforce and organization that is representative of the diversity of the communities in British Columbia.

Our perks:

• Participation in a defined pension plan;
• Incidental health spending account;
• The ability to work remotely two days a week;
• Optional participation in a flex day plan allowing for 18 flex days per calendar year;
• Legislative statutory holidays off as well as Easter Monday, National Day for Truth and Reconciliation and Boxing Day; 
• A centrally located office next to transit, shopping, restaurants and the false creek seawall;
• Free parking on a first come first serve basis, with EV charging stations;
• Secure private bike storage;
• Monthly allowance for employees who choose to use their personal mobile phone for business; 
• Professional development days;
• Mentorship programs; and 
• Staff social activities

 Status:            Permanent full-time

Pay Range:    $52,000-$62,000