Like liability claims, we handle property claims following these basic principles.
- We will work with our Property Insurance Members to settle all insured Property claims as quickly and efficiently as possible in order to lessen the impact of the claim.
- All claims will be handled in a fair and professional manner, and where possible, the Member will be given the benefit of doubt regarding coverage.
- With regards to ancillary claims (claims where the coverage is written through CRIS and insured by another insurer), we will monitor these claims and if required, advocate on behalf of our Member.
- If coverage is excluded, we will communicate the denial to the Member and provide a full explanation.