2026 MIABC Risk Management Conference - Schedule

Thursday, April 9, 2026

7:30AM - 9:00AM 

Breakfast

Join us for a delicious morning meal that will fuel your energy and set the tone for a day of learning and networking!

Attending Risk Management 101- Part 2 from 8:15am - 8:45am?  Grab a plate and take it with you!

8:15AM - 8:45AM

Risk Management 101 PT 2

Lynda dos Santos, Insurance Services Representative & Broker, MIABC
Josh Brocklebank, Program Specialist & Broker, MIABC

As a continuation to Part 1, this session will explore the risk management process and highlight the importance of not only developing, but also following, a clear risk management decision making process. Join Lynda and Josh as they share some practical application tools that will assist local governments in assessing and prioritizing potential “risky” situations. When implemented, these tools and practices can reduce the implications of risk that may arise and, ultimately, allow local governments to have better and more control.

After this session, attendees will be able to:
  • Understand the risk management process with some practical examples.
  • Apply risk management tools to identify threats and opportunities.
  • Enhance control over risk while identifying risks as opportunities. 
Download

9:00AM - 10:30AM

Insurance and Risk Management in the Face of Ransomware

Stephanie Duclos, Victor Canada
Milo MacDonald, CAO, City of Fort St. John
Lucas Panoulias, Chief Corporate Services Officer, City of Fort St John
Eric Good, IT Manager, City of Fort St John 
Josh Brocklebank, Program Specialist & Broker, MIABC

The City of Fort St. John’s ransomware attack revealed just how disruptive cyber incidents can be for local governments. This session takes a lessons-learned approach, exploring what happened, how recovery unfolded, and what other local governments can take away.

Victor Canada will provide guidance on the role of insurance in cyber risk management, highlighting coverage and services that support prevention, response, and recovery including legal, forensic, and crisis communication resources. The session also addresses the rising risk of social engineering fraud, one of the leading sources of financial loss in the public sector.
You will leave with practical strategies to strengthen cyber resilience, better protect critical systems, and ensure continuity of service in the face of evolving threats.

After this session, attendees will be able to:
  • Gain insight into how insurance and expert services support cyber recovery and resilience.
  • Learn practical tips to reduce exposure to ransomware and social engineering fraud.
  • Identify strategies local governments can use to strengthen cyber defences and continuity of service.
Download

10:30AM - 10:45AM

Break

Rejuvenate your energy by grabbing a beverage or snack. Want some quiet time? Head over to the Recharge Lounge to do a puzzle, catch up on emails, or relax for a few minutes.

10:45AM - 12:15PM

Storm Risk Management in Parks

Jill Lawlor, Senior Manager of Parks, District of West Vancouver
Neal Aven, Director, Parks, City of Surrey
Tristan James, Legal Counsel, MIABC
Satvinder Kaur Sekhon, Insurance Services Representative and Broker, MIABC

Severe weather events are becoming more frequent across British Columbia, posing new challenges for local governments in managing storm risks in parks and public spaces.

This session brings together legal, insurance, and operational experts to explore how local governments can better anticipate, communicate, and respond to storm related hazards. Speakers will share practical strategies for signage, closure decisions, staff safety, and interdepartmental coordination, supported by case examples and interactive discussions. You will gain a clearer understanding of liability exposure, insurance implications, and on the ground practices that reduce risk and protect public safety. The session will also begin shaping a shared framework for consistent, defensible, and effective storm response protocols across the province.

After this session, attendees will be able to:
  • Legal and operational best practices for signage and closures.
  • How clear protocols reduce risk exposure and claims.
  • Steps toward developing a Province-wide standard for storm-related park management.
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10:45AM - 12:15PM

Behind the Curtain and Before the Bench: A Speed-Run Through Litigated Claims

Jon Peters, Legal Counsel, MIABC
Elizabeth Wong, Legal Counsel, MIABC
Jennifer Miller Kuni, Legal Counsel, MIABC

Ever wonder what really happens behind the scenes of defending a claim? This immersive, inperson workshop pulls back the curtain on how local government claims are handled. Working in small groups, you will navigate the evolving stages of a claimfrom initial notice to litigationwhile responding to shifting facts, legal challenges, and strategic dilemmas. Guided by legal counsel, each group will be challenged to pivot, reassess, and adapt. This Level 2 session emphasizes creativity, adaptability, and strategic thinking in the face of uncertainty. Expect a practical, engaging experience that mirrors the real world complexities of municipal claims handling.

After this session, attendees will be able to:
  • Claims handling is dynamic and requires strategic adaptability.
  • Collaboration between stakeholders is critical.
  • The Lifecycle of a Claim is structured--until it isn't
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10:45AM - 12:15PM

Bridging Climate, Assets, and Insurance: Aligning Decisions for Resilient Communities

Lachlan MacLean, Product Manager, icInfrastructure
Arnold Schwabe, Executive Director, Asset Management BC
Jeremy Poole, Partner, Alexander Holburn Beaudin + Lang LLP

Risk management is more than compliance it’s the foundation for sustainable services. This session equips you to explore how climate adaptation, asset management, and insurance intersect to shape long term resilience. Learn how to turn risk conversations into clear, actionable decisions. This interactive session introduces the risk matrix a one page tool that helps you compare and prioritize risks, from cyber threats to climate impacts. You’ll explore how risk connects to asset criticality and insurance, and practice mapping risks and treatments in small groups. Legal experts from Alexander Holburn will share what risks are landing communities in court and what happens when risks aren’t managed. Walk away with practical tools and training to communicate risk, justify investments, and strengthen your organization’s resilience.

After this session, attendees will be able to:
  • Understand climate as one of many risks that need management
  • Utilize a risk matrix to compare and prioritize risks
  • Understand how to access training and tools through AMBC
Download

10:45AM - 12:15PM

Your First AI Chatbot: Simple, Practical, Powerful

Claudia Chan, Manager of Digital Strategy and Technology, MIABC
Daphne Thomson, AI Consultant, Catch the Beat Digital Marketing

Transform knowledge management with a hands-on workshop focused on creating custom AI agents for local government to save time and share knowledge. This practical session provides a stepbystep roadmap for designing, building, and launching chatbots using opensource AI tools.

Learn how to define your chatbot’s purpose, organize documentation, and design conversation flows that improve efficiency and knowledge transfer. Through live demonstrations and realworld examples, discover how to train your bot on policies, FAQs, and procedures while maintaining compliance with privacy standards. Attendees will build a chatbot during the sessionbring a fully charged laptop and preapproved materials ready for upload.

Leave with a working prototype and actionable skills to enhance risk intelligence and operational effectiveness.

After this session, attendees will be able to:
  • Define your chatbot’s purpose and content: Identify goals and select materials to train your AI assistant.
  • Build a functional chatbot step-by-step:
    Create and configure a simple chatbot using open-source tools.
  • Apply privacy and security best practices: Ensure compliance with local government standards when uploading data.
Download

12:15PM - 1:45PM

Lunch and Awards

Join us for a sit-down awards lunch where we will celebrate and honor our community members and present the 2026 Terry Pile Effect Award. Don't miss this chance to be a part of the warmth of recognition and applaud the remarkable efforts that truly make our community exceptional.

1:45PM - 2:45PM

Claim Denied…Case Closed?

Kevin Travis, Claims Examiner, MIABC
Alex Wu, Claims Examiner, MIABC

Closed Claim File Reviews (CCFRs) offer valuable insights into how everyday local government decisions translate into real world liability outcomes. In this interactive, scenario-based session, attendees will step into the role of claim reviewers to explore how policies, procedures, supervision, documentation, and day-to-day practices influence settlement and denial decisions. Working in table groups, you will review a series of past claims some denied, some settled and assess liability, identify strengths and weaknesses, and determine whether they would have denied or settled the file.

Facilitators will then share the actual MIABC position and walk through the corresponding CCFR recommendations provided to members, highlighting how those recommendations help reduce future risk, strengthen defensibility, and improve operational consistency.

Attendees will leave with a clearer understanding of how CCFRs support proactive risk management and practical strategies they can apply to strengthen compliance, close gaps, and improve outcomes in their own organizations.

After this session, attendees will be able to:
  • Evaluate liability in common local government scenarios and identify key strengths and weaknesses.
  • Develop practical recommendations to address gaps in policy, documentation, and compliance.
  • Apply CCFR insights to reduce future risk and strengthen defensibility in local operations.
Download

1:45PM - 2:45PM

Making Sense of Insurance: What Every Local Government Needs to Know

Francesca de Joya, Insurance Services Representative and Broker, MIABC
Sonali Pande, Insurance Services Administrator, MIABC

Insurance terminology can often feel like a different language  but understanding it is essential for managing local government risk effectively.

This session equips you to break down common insurance terms such as insured, additional insured, additional named insured, first-party, and third-party  clarifying what they mean in practice for local governments. Through real-world examples, presenters will explain how these terms apply in typical municipal scenarios, including distinctions between different types of coverage and entities. You will gain insight into how coverage applies in various situations, what responsibilities come with each designation, and how to ensure contracts and agreements reflect the right level of protection. Designed for both new and experienced local government staff, this session will demystify insurance language and strengthen understanding of how to manage risk with clarity and confidence.

After this session, attendees will be able to:
  • Understand key insurance terms and their relevance to local governments.
  • Distinguish between types of coverage and responsibilities in contracts and agreements.
  • Apply core insurance concepts to practical municipal risk scenarios.
Download

1:45PM - 2:45PM

Navigating Changes in the Construction Sphere

Sonia Sahota, LLB, P.Eng (Non-practising), Partner, Civic Legal LLP

Navigating Changes in the Construction Sphere: (i) updates to commonly used CCDC and MMCD contracts, (ii) inspired use of construction management contracts, (iii) interruption of performance bond claims, (iv) pronouncement on owner liability for worksite OH&S, and (v) recently tabled legislation to modernize payment regimes and dispute options for construction contracts. These are recent topics of transformation that all local government owners contemplating, administrating or reflecting on construction projects should know, and this session will help you do that!

After this session, attendees will be able to:
  • Learn to mitigate risk in entering construction contracts due to changes in standard forms.
  • Learn what changes to internal policy or practice may be needed due to recent changes/pending changes to law.
  • Learn to limit risk in using non-traditional project delivery approaches.
Download

1:45PM - 2:45PM

Abusive Members of the Public: Local Government Obligations and Rights

Sukh Manhas, Partner, Young, Anderson
Carolyn MacEachern, Partner, Young, Anderson

It is more and more common for local governments to experience inappropriate and sometimes abusive conduct from members of the public  whether it be defamatory or other inappropriate comments in the context of local government public participation processes, bullying and other intimidation tactics in local government forums, or attacks on elected officials and staff in social media. In this session, the session will discuss the obligations and rights of a local government when dealing with abusive members of the public from the perspective of protecting local government staff and meeting WorkSafe BC obligations while ensuring that the local government is meeting statutory and common law public participation requirements.

After this session, attendees will be able to:
  • The general requirements of WorkSafe BC for ensuring a respectful workplace for employees.
  • What is and what is not defamation.
  • What tools are available to local governments to manage abusive members of the public.
Download

2:45PM - 3:00PM

Break

Rejuvenate your energy by grabbing a beverage or snack. Want some quiet time? Head over to the Recharge Lounge to do a puzzle, catch up on emails, or relax for a few minutes.

3:05PM - 4:20PM

Managing Social Disorder: Legal Risks, Operational Realities, and Insights for Local Governments 

Jeff Locke, Litigation Counsel, Stewart McDannold Stuart
Kevin Mead, Bylaw Services Manager, City of Kelowna
Paige Gibson, Litigation Counsel, Stewart McDannold Stuart
Kenneth Uzeloc, Protective Services Director/Fire Chief, City of Kamloops

Social disorder  ranging from public drug use, disruptive behaviour, and property crime to escalating safety concerns in parks, streets, and civic facilities  remains one of the most complex risk and operational management areas for British Columbia local governments. These pressures increasingly intersect with mental health and addictions challenges and impacts of outdoor sheltering.

This plenary session will examine the legal, operational, and reputational risks that arise when municipalities respond to social disorder, with a focus on current developments in law and risk management practice. Topics will include Charter of Rights and human rights claims, the question of negligence exposure arising from enforcement decisions or failures to act, occupiers liability issues in disorder impacted spaces, and risks associated with seizing and handling abandoned or unauthorized property in public areas. The session will also situate the evolving caselaw on sheltering and encampments within the broader context of municipal responsibilities to maintain safe, accessible public spaces.

Led by Jeff Locke, a local government litigation counsel with extensive experience in community safety and encampments, this session will feature a panel discussion and provide practical insights from municipal practitioners working on the front lines of these challenges.

This plenary session will examine the legal, operational, and reputational risks that arise when municipalities respond to social disorder, with a focus on current developments in law and risk management practice. Topics will include Charter of Rights and human rights claims, the question of negligence exposure arising from enforcement decisions or failures to act, occupiers liability issues in disorder-impacted spaces, and risks associated with seizing and handling abandoned or unauthorized property in public areas. The session will also situate the evolving caselaw on sheltering and encampments within the broader context of municipal responsibilities to maintain safe, accessible public spaces.

After this session, attendees will be able to:
  • How recent case law and Charter decisions shape municipal authority and duties in managing encampments and social disorder.
  • Strategies to reduce liability risks related to enforcement, property seizure, and site remediation.
  • Practical approaches drawn from local government experience - to balance enforcement, legal obligations, and community safety 
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4:20PM - 4:30PM

Closing Remarks

Sandra Mayo, Manager of Risk Management Services, MIABC

As our conference journey nears its end, we'll celebrate the insightful discussions, and meaningful connections that have shaped the last few days.