Manager of Claims and Legal

Are you looking for a position where you make a difference in our communities? At the Municipal Insurance Association of British Columbia (MIABC) we invest in the communities of British Columbia, so that they can invest in themselves. Each day, through every piece of advice shared, every outreach program offered, and every insurance policy written, our organization proudly declares that what makes each community unique is worthwhile, empowering the communities at the very heart of our province and the people who are the heart of those communities.

The MIABC is looking for a strategic and team-focused Manager of Claims and Legal to support our General Counsel in leading our claims and legal team. The MIABC is a member-owned non-profit insurance reciprocal that provides liability coverage to over 168 local governments in British Columbia, and property and ancillary coverage to over half of our members. 

Responsibilities Include: 

Core Leadership Responsibilities 

• Support the General Counsel in leading and managing the Claims and Legal Department, including staff supervision, workload oversight, coaching, mentoring, professional development and performance management where appropriate. 
• Conduct regular team meetings, as well as one-on-one check-ins and performance reviews with direct reports.
• Foster a collaborative, high-performing team culture.
• Serve as a member of the management team, contributing to strategic planning and executing special projects.
• Propose and implement organizational initiatives to support organizational strategy, including process improvements.

Claims Management

• Collaborate with the General Counsel to oversee the allocation of claims.
• Work together with the General Counsel to report significant claims to executive management, reinsurers, actuaries, and other relevant parties. 
• Monitor claims trends and recommend loss control strategies.
• Personally manage a file load of complex or high-value claims. Analyze liability exposure, quantify losses, and set reserves in line with applicable policies.
• Direct independent adjusters, consultants, and legal counsel as needed.
• Ensure timely and accurate processing of claims documentation and communications.

Legal Management

• Review and analyze internal and external litigation data and oversee cost recovery processes.
• Collaborate with the General Counsel to provide legal advice to the Board and management team.
• Prepare legal department reports and summaries.
• Coordinate legal education initiatives.
• Assist with corporate commercial matters and special projects.

Member Engagement

• Build and maintain strong relationships with members and other partners.
• Provide superior member service and promptly and thoroughly resolve member concerns.
• Represent the organization at industry events, conferences, and educational seminars.

Other Duties

• Ensure adherence to organizational policies, procedures, and confidentiality standards.
• Maintain compliance with relevant legislation and internal risk management practices.
• Chair and/or participate in Enterprise Risk Management (ERM) committees.
• Stay current on industry, legislative, and organizational changes impacting claims and legal operations.
• Participate in special projects and miscellaneous assignments as required.

Position Qualifications include: 

• Minimum 7 years of experience in claims adjusting, claims examination, or insurance defence litigation, with a law degree preferred. 
• Professional designation such as a CIP or CRM preferred, with a post-secondary degree in law and a strong knowledge of liability insurance (bodily injury, property damage, errors & omissions) and insurance law an asset. 
• Demonstrated experience in leadership, staff management, and/or coaching.
• Self-driven with a proven ability to lead change.
• A growth mindset, with a proven ability to promote innovation and continuous improvement is an asset. 
• Strong time-management and organizational skills; ability to handle pressure in a time constrained environment. 
• Ability to prioritize and manage multiple cases and deadlines.
• Exceptional attention to detail and analytical ability.
• Excellent written and oral communication skills, including public speaking.
• Superior interpersonal skills with a strong focus on customer service and relationship management.
• Commitment to confidentiality and professional ethics.

Our commitment to you:

The MIABC believes in a culture rooted in collaboration and growth.  Our team is enthusiastic, innovative, diverse, and driven to enrich the lives of our members and each other. We promise to support you and provide you with meaningful challenges and opportunities to shine. From  competitive salaries, benefit packages and professional development opportunities, to work life balance with flex days and flexible working opportunities, we offer our teammates a working environment in which they feel supported, encouraged and empowered to take risks and share their perspectives openly and freely. 

Our Commitment to Diversity, Equity, and Inclusion:

Equality is entrenched in the MIABC’s values and guiding principles. We celebrate, empower, and support the unique differences our staff, board and members bring to our organization. We strive to be a workforce and organization that is representative of the diversity of the communities in British Columbia.

Our perks:

• Participation in a defined pension plan;
• Incidental health spending account;
• The ability to work remotely two days a week;
• Optional participation in a flex day plan allowing for 18 flex days per calendar year;
• Legislative statutory holidays off as well as Easter Monday, National Day for Truth and Reconciliation and Boxing Day; 
• A centrally located office next to transit, shopping, restaurants and the false creek seawall;
• Free parking on a first come first serve basis, with EV charging stations;
• Secure private bike storage;
• Monthly allowance for employees who choose to use their personal mobile phone for business; 
• Professional development days;
• Mentorship programs; and 
• Staff social activities

Status:            

Permanent full-time

Pay Range:   

$140,000 to $175,000